Founded in 1994 and headquartered in Raleigh, North Carolina, Residential Management Systems (RMS), provides web-based housing, conferencing, and judicial management software solutions, serving universities, colleges, and private sector properties, worldwide.
The RMS team and products offer a new dimension to residential management with the combination of power, functionality, and ease of use. These three factors dominated the original design of the system in 1994 and continue to be the guiding principles in future product development. Our ground-breaking Mercury product provides a flexible and powerful solution that everyone in the organization finds easy to use and understand.
The RMS team and products offer a new dimension to residential management with the combination of power, functionality, and ease of use. These three factors dominated the original design of the system in 1994 and continue to be the guiding principles in future product development. Our ground-breaking Mercury product provides a flexible and powerful solution that everyone in the organization finds easy to use and understand.
Current Openings at our Raleigh Office
Implementation and Mercury Complete Care Team
The Implementation Specialist position involves the skills required to implement the Mercury product range. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage. The position involves some travel to client sites to implement the system.
Implementation tasks involve: gathering business requirements and matching those requirements to the Mercury products. They also involve being able to analyse business needs and then configuring Mercury to meet those needs. Other tasks for this position include training clients to use and/or administer the system. Some tasks require more technical skills such as data manipulation, report building, SQL, etc. E. g. At the conclusion of the implementation process there is a cut-over task where we transfer data from the legacy system to the Mercury system. In addition to the data manipulation tasks for Mercury at cut-over, we typically have Interface configurations for one or more Interfaces. Other aspects of the position involve regular, proactive client care, typically via Webex calls, to assist with the ongoing "best practice" use and management of the system. These calls may involve configuration tasks, training tasks and/or analytical tasks.
Implementation Specialist Job Description (.pdf)
The Mercury Complete Care Specialist’s principal responsibilities include ongoing contact with clients to ensure they are getting the most out of Mercury for their institution’s unique needs. The Mercury Complete Care Specialist conducts proactive support calls with clients to develop and implement continual business process improvement. This team keeps clients on a path to success, both in terms of developing new processes and in terms of meeting the client “where they are” regarding desire to make changes, or the ability to do so due to other factors, such as internal politics.
Mercury Complete Care Specialist Job Description (.pdf)
The Implementation Specialist position involves the skills required to implement the Mercury product range. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage. The position involves some travel to client sites to implement the system.
Implementation tasks involve: gathering business requirements and matching those requirements to the Mercury products. They also involve being able to analyse business needs and then configuring Mercury to meet those needs. Other tasks for this position include training clients to use and/or administer the system. Some tasks require more technical skills such as data manipulation, report building, SQL, etc. E. g. At the conclusion of the implementation process there is a cut-over task where we transfer data from the legacy system to the Mercury system. In addition to the data manipulation tasks for Mercury at cut-over, we typically have Interface configurations for one or more Interfaces. Other aspects of the position involve regular, proactive client care, typically via Webex calls, to assist with the ongoing "best practice" use and management of the system. These calls may involve configuration tasks, training tasks and/or analytical tasks.
Implementation Specialist Job Description (.pdf)
The Mercury Complete Care Specialist’s principal responsibilities include ongoing contact with clients to ensure they are getting the most out of Mercury for their institution’s unique needs. The Mercury Complete Care Specialist conducts proactive support calls with clients to develop and implement continual business process improvement. This team keeps clients on a path to success, both in terms of developing new processes and in terms of meeting the client “where they are” regarding desire to make changes, or the ability to do so due to other factors, such as internal politics.
Mercury Complete Care Specialist Job Description (.pdf)
Sales Team
The Sales Coordinator is responsible for a wide range of activities related to prospective and active clients. The Sales Coordinator works closely with other members of the Sales and Client Success teams to identify and pursue sales opportunities, with the ultimate goal of growing our client base and providing active clients excellent service and a premium product.
A successful Sales Coordinator is positive, energetic, and passionate about helping our clients deliver the best possible experience to their customers through the use of Mercury and other services offered by RMS.
Key Responsibilities:
Preferred Skills:
Sales Coordinator Job Description (.pdf)
The Sales Coordinator is responsible for a wide range of activities related to prospective and active clients. The Sales Coordinator works closely with other members of the Sales and Client Success teams to identify and pursue sales opportunities, with the ultimate goal of growing our client base and providing active clients excellent service and a premium product.
A successful Sales Coordinator is positive, energetic, and passionate about helping our clients deliver the best possible experience to their customers through the use of Mercury and other services offered by RMS.
Key Responsibilities:
- Coordinate WebEx and onsite presentations for prospective and active clients
- Prepare RFI’s, RFP’s, and related documentation
- Build positive relationships with potential and active client stakeholders
- Identify, develop, and help close sales opportunities
- Coordinate marketing efforts with VP of Operations
- Coordinate and attend trade shows; enthusiastically represent the RMS company and Mercury product line
Preferred Skills:
- Excellent interpersonal, verbal, and written communication skills.
- Attention to detail and ability to manage multiple priorities
- Self-driven with a strong work ethic
- Ability to work independently and as part of a team
- Prior experience with Salesforce or similar tools
- Prior Sales experience
- Prior experience with RMS or Mercury software
- Prior experience with College/University housing management
Sales Coordinator Job Description (.pdf)
Support Team
This position involves the skills required to support the Mercury product range across a variety of client capability levels. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
This position involves the skills required to support the Mercury product range across a variety of client capability levels. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
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