Who We AreFounded in 1994 and headquartered in Raleigh, North Carolina, USA, Residential Management Systems (RMS) provides web-based housing, accommodation, and conferencing management software solutions for universities, colleges, and private sector properties worldwide.
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What We DoResidential Management Systems brings a whole new dimension to residential management with the combination of power, functionality, and ease of use. These three principles were the foundation of our original system design in 1994, and they continue to be the guiding force of our product development today.
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Current Openings
Raleigh, North Carolina
Development Team
We are seeking a DevOps Engineer to lead the development and execution of the efficient delivery of software to our environments. A successful candidate must be an organized, methodical professional with the experience necessary to actively collaborate with Product Development teams to continuously improve release automation and practices.
Development Team
We are seeking an experienced Senior Quality Assurance Automation Engineer to help us improve our QA processes and automated testing processes.
Support Team
This position involves the skills required to support the Mercury product range across a variety of client capability levels. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
Future Positions
Implementation and Mercury Complete Care Team
The Implementation Specialist position involves the skills required to implement the Mercury product range. Experience with Housing in the Higher Education space and with the Mercury product, in particular, is a definite advantage. The position involves some travel to client sites to implement the system. (Note that all travel is suspended for the duration of the COVID crisis.)
Implementation tasks can involve:
Other aspects of the position involve regular, proactive client care, typically via Zoom calls, to assist with the ongoing "best practice" use and management of the system. These calls may involve configuration tasks, training tasks and/or analytical tasks.
Implementation tasks can involve:
- Gathering business requirements and matching those requirements to the Mercury products.
- Analyzing business needs and configuring/customizing Mercury to meet those needs.
- Training clients to use and/or administer the system.
- Technical skills such as data manipulation, report building, SQL, etc. are useful for some tasks (e.g. At the conclusion of the implementation process there is a cut-over task where we transfer data from the legacy system to the Mercury system. In addition to the data manipulation tasks for Mercury at cut-over, we typically have Interface configurations for one or more Interfaces.
Other aspects of the position involve regular, proactive client care, typically via Zoom calls, to assist with the ongoing "best practice" use and management of the system. These calls may involve configuration tasks, training tasks and/or analytical tasks.
Implementation and Mercury Complete Care Team
The Mercury Complete Care Specialist’s principal responsibilities include ongoing contact with clients to ensure they are getting the most out of Mercury for their institution’s unique needs. The Mercury Complete Care Specialist conducts proactive support calls with clients to develop and implement continual business process improvement. This team keeps clients on a path to success, both in terms of developing new processes and in terms of meeting the client “where they are” regarding desire to make changes, or the ability to do so due to other factors, such as internal politics.
