Founded in 1994 and headquartered in Raleigh, North Carolina, Residential Management Systems (RMS), provides web-based housing, accommodation, and conferencing management software solutions, serving universities, colleges, and private sector properties, worldwide.
The RMS team and products offer a new dimension to residential management with the combination of power, functionality, and ease of use. These three factors dominated the original design of the system in 1994 and continue to be the guiding principles in future product development. Our ground-breaking Mercury product provides a flexible and powerful solution that everyone in the organization finds easy to use and understand.
The RMS team and products offer a new dimension to residential management with the combination of power, functionality, and ease of use. These three factors dominated the original design of the system in 1994 and continue to be the guiding principles in future product development. Our ground-breaking Mercury product provides a flexible and powerful solution that everyone in the organization finds easy to use and understand.
Current Openings at our Raleigh Office
Implementation and Mercury Complete Care Team
The Implementation Specialist position involves the skills required to implement the Mercury product range. Experience with Housing in the Higher Education space and with the Mercury product, in particular, is a definite advantage. The position involves some travel to client sites to implement the system. (Note that all travel is suspended for the duration of the COVID crisis.)
Implementation tasks involve:
Implementation Specialist Job Description (.pdf)
The Implementation Specialist position involves the skills required to implement the Mercury product range. Experience with Housing in the Higher Education space and with the Mercury product, in particular, is a definite advantage. The position involves some travel to client sites to implement the system. (Note that all travel is suspended for the duration of the COVID crisis.)
Implementation tasks involve:
- Gathering business requirements and matching those requirements to the Mercury products
- Analyzing business needs and configuring/customizing Mercury to meet those needs
- Training clients to use and/or administer the system
- Technical skills such as data manipulation, report building, SQL, etc. are useful for some tasks (e.g. At the conclusion of the implementation process there is a cut-over task where we transfer data from the legacy system to the Mercury system. In addition to the data manipulation tasks for Mercury at cut-over, we typically have Interface configurations for one or more Interfaces.
Implementation Specialist Job Description (.pdf)
Sales Team
The Software Sales and Implementation Engineer (SSIE) responsibilities are focused on building functionality in Mercury to support the Sales and Implementation teams. During the Sales process, it is frequently necessary to customize business processes and reports in Mercury to satisfy the requests and requirements in the RFI or RFP documents or for demonstrations. The SSIE works with the Sales team to develop use cases and proof of concept items; the SSIE maintains a warehouse of these items for future use by Sales or by the Implementation team when implementing Mercury at client sites. In addition to building items for sales, the SSIE may be involved in developing new items for use by the Implementation team for existing clients.
A successful SSIE is positive energetic, and passionate about delivering well-designed items to both internal and external clients. Ability to work within a team, collect and understand client specifications, and manage multiple tasks are essential, as well.
Key Responsibilities:
Preferred Skills:
Software Sales & Implementation Engineer Job Description (.pdf)
The Software Sales and Implementation Engineer (SSIE) responsibilities are focused on building functionality in Mercury to support the Sales and Implementation teams. During the Sales process, it is frequently necessary to customize business processes and reports in Mercury to satisfy the requests and requirements in the RFI or RFP documents or for demonstrations. The SSIE works with the Sales team to develop use cases and proof of concept items; the SSIE maintains a warehouse of these items for future use by Sales or by the Implementation team when implementing Mercury at client sites. In addition to building items for sales, the SSIE may be involved in developing new items for use by the Implementation team for existing clients.
A successful SSIE is positive energetic, and passionate about delivering well-designed items to both internal and external clients. Ability to work within a team, collect and understand client specifications, and manage multiple tasks are essential, as well.
Key Responsibilities:
- Work with the Sales team to develop use cases, Mercury Business Processes, and reports for RFI and RFP submissions
- Build Mercury Business Processes for use by existing clients
- Work to ensure the smooth transition of new clients to the Implementation team
- Act as additional technical resource to the Implementation team with a primary focus on report and filter building
- Maintain a warehouse of items built for Sales, as well as by other members of the RMS team for existing clients
- Act as primary point of reference for the Warehouse and respond to inquiries from team members looking to see if an items has already been built
- Work with the VP of Operations to manage the “Mercury Base” objects that are delivered in new implementations
Preferred Skills:
- Bachelor’s degree (or equivalent) and three years of professional experience
- Experience with database report writing and related tools
- High level of proficiency with query-building in SQL
- Excellent interpersonal, verbal, and written communication skills
- Ability to build rapport and positive relationships with clients; Ability to work with clients of varying levels and responsibilities
- A positive outlook and a drive to help others be successful
- Strong organizational skills and attention to detail
- Ability to work independently on assigned tasks. Demonstrated ability to be proactive and take initiative
Software Sales & Implementation Engineer Job Description (.pdf)
Support Team
This position involves the skills required to support the Mercury product range across a variety of client capability levels. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
This position involves the skills required to support the Mercury product range across a variety of client capability levels. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
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Future Positions
In addition to the above, we anticipate growing our team with the positions listed below sometime in the future.
The Mercury Complete Care Specialist’s principal responsibilities include ongoing contact with clients to ensure they are getting the most out of Mercury for their institution’s unique needs. The Mercury Complete Care Specialist conducts proactive support calls with clients to develop and implement continual business process improvement. This team keeps clients on a path to success, both in terms of developing new processes and in terms of meeting the client “where they are” regarding desire to make changes, or the ability to do so due to other factors, such as internal politics.
Mercury Complete Care Specialist Job Description (.pdf)
The Mercury Complete Care Specialist’s principal responsibilities include ongoing contact with clients to ensure they are getting the most out of Mercury for their institution’s unique needs. The Mercury Complete Care Specialist conducts proactive support calls with clients to develop and implement continual business process improvement. This team keeps clients on a path to success, both in terms of developing new processes and in terms of meeting the client “where they are” regarding desire to make changes, or the ability to do so due to other factors, such as internal politics.
Mercury Complete Care Specialist Job Description (.pdf)