Founded in 1994 and headquartered in Raleigh, North Carolina, Residential Management Systems (RMS), provides web-based housing, accommodation, and conferencing management software solutions, serving universities, colleges, and private sector properties, worldwide.
The RMS team and products offer a new dimension to residential management with the combination of power, functionality, and ease of use. These three factors dominated the original design of the system in 1994 and continue to be the guiding principles in future product development. Our ground-breaking Mercury product provides a flexible and powerful solution that everyone in the organization finds easy to use and understand.
The RMS team and products offer a new dimension to residential management with the combination of power, functionality, and ease of use. These three factors dominated the original design of the system in 1994 and continue to be the guiding principles in future product development. Our ground-breaking Mercury product provides a flexible and powerful solution that everyone in the organization finds easy to use and understand.
Current Openings at our Raleigh Office
Development Team
We are seeking a DevOps Engineer to lead the development and execution of the efficient delivery of software to our environments. A successful candidate must be an organized, methodical professional with the experience necessary to actively collaborate with Product Development teams to continuously improve release automation and practices. Apply Now!
We are seeking an experienced Senior Quality Assurance Automation Engineer to help us improve our QA processes and automated testing processes. Apply now!
We are seeking a DevOps Engineer to lead the development and execution of the efficient delivery of software to our environments. A successful candidate must be an organized, methodical professional with the experience necessary to actively collaborate with Product Development teams to continuously improve release automation and practices. Apply Now!
We are seeking an experienced Senior Quality Assurance Automation Engineer to help us improve our QA processes and automated testing processes. Apply now!
Support Team
This position involves the skills required to support the Mercury product range across a variety of client capability levels. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
This position involves the skills required to support the Mercury product range across a variety of client capability levels. Experience with Housing in the Higher Education space and with the Mercury product in particular is a definite advantage.
Support tasks involve: addressing client concerns; tracking down problems; assisting with the use of the system and helping in any way required by the client so that they are able to be successful in their use of Mercury. This position may also involve an analysis of business needs and the required configuration of Mercury to meet those needs. The Mercury Support person requires a level of technical capability as well as a thorough knowledge of the Mercury product. An understanding of SQL and relational databases is a definite advantage.
Future Positions
In addition to the above, we anticipate growing our team with the positions listed below sometime in the future.
Implementation and Mercury Complete Care Team
The Implementation Specialist position involves the skills required to implement the Mercury product range. Experience with Housing in the Higher Education space and with the Mercury product, in particular, is a definite advantage. The position involves some travel to client sites to implement the system. (Note that all travel is suspended for the duration of the COVID crisis.)
Implementation tasks involve:
Implementation Specialist Job Description (.pdf)
The Mercury Complete Care Specialist’s principal responsibilities include ongoing contact with clients to ensure they are getting the most out of Mercury for their institution’s unique needs. The Mercury Complete Care Specialist conducts proactive support calls with clients to develop and implement continual business process improvement. This team keeps clients on a path to success, both in terms of developing new processes and in terms of meeting the client “where they are” regarding desire to make changes, or the ability to do so due to other factors, such as internal politics.
Mercury Complete Care Specialist Job Description (.pdf)
Implementation and Mercury Complete Care Team
The Implementation Specialist position involves the skills required to implement the Mercury product range. Experience with Housing in the Higher Education space and with the Mercury product, in particular, is a definite advantage. The position involves some travel to client sites to implement the system. (Note that all travel is suspended for the duration of the COVID crisis.)
Implementation tasks involve:
- Gathering business requirements and matching those requirements to the Mercury products
- Analyzing business needs and configuring/customizing Mercury to meet those needs
- Training clients to use and/or administer the system
- Technical skills such as data manipulation, report building, SQL, etc. are useful for some tasks (e.g. At the conclusion of the implementation process there is a cut-over task where we transfer data from the legacy system to the Mercury system. In addition to the data manipulation tasks for Mercury at cut-over, we typically have Interface configurations for one or more Interfaces.
Implementation Specialist Job Description (.pdf)
The Mercury Complete Care Specialist’s principal responsibilities include ongoing contact with clients to ensure they are getting the most out of Mercury for their institution’s unique needs. The Mercury Complete Care Specialist conducts proactive support calls with clients to develop and implement continual business process improvement. This team keeps clients on a path to success, both in terms of developing new processes and in terms of meeting the client “where they are” regarding desire to make changes, or the ability to do so due to other factors, such as internal politics.
Mercury Complete Care Specialist Job Description (.pdf)