RMS will work with you through each step of a clearly defined implementation plan to ensure the successful delivery of your housing, conference, or judicial solution.
Based on over 20 years of experience working with clients, our implementation schedule ensures a smooth transition to going live with Mercury, with care and attention paid to key milestones that align with your goals, an in-depth business process review, and training focused on your go-live deliverables. Our on-going Mercury Complete Care and Support offerings ensure that you have a full annual cycle with direct access to the implementation team and our resources.
Based on over 20 years of experience working with clients, our implementation schedule ensures a smooth transition to going live with Mercury, with care and attention paid to key milestones that align with your goals, an in-depth business process review, and training focused on your go-live deliverables. Our on-going Mercury Complete Care and Support offerings ensure that you have a full annual cycle with direct access to the implementation team and our resources.
The RMS team will assist you during the initial implementation, during your go-live, and for several months post go-live, guiding you through the process, which includes:
- Implementation & Project Management Support
- Business Process Review
- Mercury Environment Setup (self-hosted or Mercury Cloud)
- Systems Integration and Interface/API Development
- Housing Operations Training
- System Architecture Training
- Go-Live
- Ongoing Training and Customization
- Mercury Complete Care
- Live Product Support
All new implementations are managed in a web-based project management tool, where RMS specialists and new clients work together to manage the Mercury implementation.