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Support

Get in touch with our support team.
Client Portal

Providing You the Best Level of Care

The RMS support team is ready to help you solve your Mercury problems in the quickest way possible. Our tool, ServicePRO, helps us guide you through problem-solving techniques, logging and tracking support requests, and viewing the status of your jobs, all while being quick and efficient. 

Request Access

Request Access

Reset Password

Please note, password resets may take up to 15 minutes before you are able to log in with your new password.
Reset Password

Review Guides

Not sure where to start with submitting a ServicePRO ticket? Review our helpful guide that provides a step-by-step process on the RMS support methods. This guide will explain how to request access to ServicePRO and follow you along the service request process from start to finish!
Review ServicePRO Guide

Need More Help?

Contact Us
PRODUCTS
Mercury Housing
Mercury Conference
INSIGHTS
News
Events
Global Connect 2023
Client Experiences
Community Outreach
CURRENT CLIENTS
User Community
Mercury Complete Care
Support
​
Client Contact Form
Client Portal
ABOUT
Company
​
Better Together
Careers
Contact
​Privacy Policy
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© RMS, Inc. All Rights Reserved.
  • Products
    • Mercury Housing
    • Mercury Conference
  • Insights
    • News
    • Events >
      • Global Connect 2023
    • Client Experiences
    • Community Outreach
  • Current Clients
    • User Community
    • Mercury User Forum
    • Mercury Complete Care
    • Support
    • Client Contact Form
  • About
    • Company
    • Better Together
    • Careers
    • Contact
    • Privacy Policy
  • Client Portal